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FAQs

Order

I need help with sizing, where can I get help?

You can check our size guide. If you’re still not sure, please do not hesitate to contact us and we’ll be happy to help.

I made a mistake when ordering, can I change or cancel my order?

That’s not possible once your order has started printing. When an order comes in it’ll be queued for printing automatically, so you need to let us know ASAP as we can only change or cancel your order if it is still in the queue to be printed.

My order is out of stock, what’s next?

Because our t-shirts are printed on-demand, sometimes certain t-shirts might have run out temporarily (depending on the color/size). If that happens, we’ll let you know and you have three options:

  • 1) Wait for the t-shirt to come back, if the t-shirt can be restocked.
  • 2) Change your t-shirt color.
  • 3) Get a full refund from us.
How can I get rid of the smell from my new tee/hoodie?

Because our tees/hoodies are DTG-printed using eco-friendly ink, it’s recommended that you first wash them in cold water and air dry to get rid of any extra smell or residue caused by the printing process.

Shipping

I’m outside the USA and UK, do you ship to my country?

Yes. We now offer worldwide shipping.

How long does it take to receive my order?

All our t-shirts are printed on demand. It usually takes us about 2-5 business days to process and print your order (fulfillment). Your order will be shipped immediately after fulfillment.

Estimated shipping time:

  • USA: 1-3 business days after fulfillment.
  • UK: 1-3 business days after order fulfillment.
  • Canada: 5-12 business days after order fulfillment.
  • EU countries: 5-10 business days after fulfillment.
  • All other countries: 10-20 business days after fulfillment.
Can I track my order?

If you selected “express” or “standard” as your shipping method, you’ll be able to track your order. “Free shipping”, “Economy” and “No rush” methods may not have tracking available.

I’m in the UK, if I order from your site will I incur customs fees?

All orders from the UK will be shipped from inside the EU. According to the current EU rules here, you shouldn’t incur any customs fees.

I’m in an EU country, if I order from your site will I incur customs fees?

Customs rules in some countries change frequently so orders from outside of the USA and UK may incur customs fees. The fee may vary depending on your order value, country limits, and other factors. You’re responsible for these fees. If unsure, please contact your local customs authority for details.

All orders from the EU will be shipped from inside the EU. For general EU rules, you might find the European Commission’s website link here useful.

I’m in Canada, if I order from your site will I incur customs fees?

You're subject to customs fees unless you choose the "Standard DDP" shipping method at the checkout.

Returns and Refund

The t-shirt I ordered is defective, what do I do?

This really shouldn’t happen but if it does, please contact us within a week of receiving the order and we can either replace it or give you a refund.

How to proceed:

  • 1) Email us (hello@made4dev.com) with some pictures of the defects, description of the defects and your order number.
  • 2) We’ll get back to you with instructions for the next steps.
I’ve changed my mind and don’t want my order anymore. Can I get a refund?

Because all our t-shirts are printed on demand, we’re not able to offer returns if you’ve changed your mind after purchasing. However, please still get in touch with us and we might be able to offer you other forms of compensation. .

I ordered the wrong size, can I exchange the t-shirt(s)?

If you ordered the wrong size, please contact us within a week of receiving the order. We’ll be happy to exchange your order upon receiving the return.

Please note: you’ll be responsible for paying any return postage.

To avoid choosing the wrong size, it’s recommended you check our size guide before ordering. If you’re still not sure, please contact us and we’d be happy to help.

I didn’t receive my order? What do I do?

Please contact us within 1 week after the estimated delivery date so we can help you locate your order or replace it.

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